(Client name withheld for confidentiality)
Overview
A large Facilities Management organisation engaged Forum Recruitment to deliver an integrated Recruitment Process Outsourcing (RPO) solution to improve the consistency, speed and quality of hiring across its national operations. With rapid growth, ongoing project demands, and fluctuating workforce needs, the business required a partner who could operate as an extension of its internal team—supporting both day-to-day recruitment and long-term workforce strategy.
The Challenge
The client faced several resourcing pain points:
- High volume of operational and technical roles across multiple sites
- Limited internal capacity to manage end‑to‑end recruitment
- Inconsistent candidate experience across business units
- Lengthy time‑to-hire impacting service delivery
- Need for a scalable hiring model that could support ongoing growth
The organisation required a specialist partner who understood the Facilities Management industry and could seamlessly integrate into its processes.
Our RPO Solution
- Embedded Talent Team
Forum Recruitment deployed dedicated consultants to work directly within the client’s structure—representing the brand, supporting hiring managers, coordinating interviews, and managing all candidate communications. We acted as a true extension of their Talent Acquisition function.
- Full Recruitment Lifecycle Management
We managed everything from initial workforce planning through to placement:
- Job scoping & workforce planning
- Market mapping and targeted search
- Talent pooling for hard-to-fill roles
- Screening, interviews, shortlisting
- Reference checks, compliance & onboarding
- Offer management and after placement care.
This ensured a consistent experience across all departments.
- Compliance, Safety & Onboarding
To support a safe and job‑ready workforce, Forum Recruitment also handled:
- Compliance checks
- WHS and site-readiness checks
- First‑day, first‑week and fortnightly check‑ins
- Employer Brand & Candidate Experience
We created a uniform candidate communication approach, ensuring:
- Faster updates
- Professional touchpoints
- Clear job expectations
- Stronger brand perception in the FM talent market
- Reporting & Insights
Forum provided ongoing intelligence, including:
- Talent pipeline dashboards
- Time‑to‑hire analysis
- Market salary trends
- Demand forecasting
- Hiring manager feedback loops
This helped the business make data-driven workforce decisions.
The Outcomes
✔ Faster, more efficient hiring
Time‑to‑hire significantly reduced due to consistent processes and proactive sourcing.
✔ Better-quality candidates
Stronger alignment with cultural values and FM sector experience, reducing turnover risk.
✔ Fully compliant workforce
All safety, onboarding and right‑to‑work checks completed before placement—minimising operational risk.
✔ Scalable hiring capability
The client can now manage peaks in recruitment demand without additional internal resources.
✔ Elevated employer brand
Candidates experienced a smooth, transparent and professional process—improving acceptance rates and market reputation.
Summary
Through a deeply embedded partnership, Forum Recruitment delivered a streamlined, high‑quality Recruitment Process Outsourcing solution that aligned talent, culture, compliance and operational needs across a complex, multi‑site Facilities Management organisation.
The result is a recruitment engine that feels internal—supported by the specialist expertise, reach and consistency of an external partner.