About the company

Forum Recruitment is proud to partner with one of Australia’s leading providers of Concierge and Building Management support. Working primarily within the commercial office space, this organisation provides Concierge support to some of Australia’s leading commercial businesses.

About the role

Reporting to a Head Concierge, you will be a highly visible point of contact across the building, providing professional, personalised and responsive service to tenants, customers and visitors. Working collaboratively with the broader building team, you will help ensure seamless day-to-day operations while creating a welcoming and positive experience for everyone who visits or works within the precinct.

Key responsibilities include:

• Deliver exceptional, personalised customer service to tenants, customers and visitors, responding to enquiries and resolving issues professionally and efficiently.
• Provide accurate information and practical assistance relating to precinct facilities, services, activations and experiences.
• Support day-to-day precinct operations, including visitor management, access control, passes, bookings, deliveries and operational procedures.
• Conduct regular lobby and precinct inspections and maintain accurate Concierge records, registers, audits and reporting.
• Build strong relationships with tenants and stakeholders while working collaboratively with Concierge, Property Management, Asset Management, Security and Facilities Management teams.

About you

To be successful in this role, you will ideally have previous experience in customer service, concierge, premium hospitality, front-of-house or commercial property. Alternatively, you may be starting your career and are seeking a role in a strong customer service position. You will bring excellent communication and organisational skills, a polished and professional approach, and the ability to manage competing priorities with strong attention to detail. Basic computer literacy and a current First Aid qualification, or willingness to obtain one, are also required.

What’s in it for you?
This is an excellent opportunity to join a high-profile commercial building in the Parramatta area and work within a professional, collaborative and customer-focused environment. You will be part of a team that values exceptional service, operational excellence and continuous improvement, with exposure to a large-scale commercial property setting.

Next steps
Please attach your resume and cover letter by following the links on this website to APPLY. Alternatively contact Lauren Jeffery on 0407 636 998 to discuss if you believe this position would suit your experience.